Shipping policy

Shipping Policy — JW Fragrances

Last updated: September 5, 2026

JW Fragrances ships orders within the United States. By placing an order with us, you agree to the shipping terms below.

Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received.

Business days do not include weekends or U.S. federal holidays.

During holidays, promotions, high-volume periods, product launches, or circumstances outside our control, processing may take longer.

An order confirmation does not mean that an order has shipped. Tracking information will be provided when available after the order has been processed for shipment.

Shipping Rates

Shipping charges are displayed at checkout before payment is completed.

JW Fragrances currently offers:

Flat-rate standard shipping: $7.99
Free standard shipping on qualifying orders of $75 or more

Promotional shipping offers and thresholds may change from time to time. The shipping rate shown at checkout at the time of purchase will apply to that order.

Estimated Delivery Times

Delivery dates and transit times displayed at checkout or provided by a shipping carrier are estimates and are not guaranteed.

Once a package has been transferred to the shipping carrier, delivery may be affected by carrier delays, weather, holidays, service interruptions, natural disasters, or other circumstances outside the reasonable control of JW Fragrances.

A carrier delay by itself does not automatically qualify an order for a refund.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your address carefully before completing checkout.

If you notice an address error, contact us as soon as possible. We will try to correct it before shipment, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.

JW Fragrances is not responsible for delivery problems resulting from an incorrect or incomplete address supplied by the customer.

If a package is returned to us because of an incorrect address, insufficient address, refusal, or other customer-related delivery issue, additional shipping charges may apply before the order can be resent.

Tracking

When tracking is available, customers will receive tracking information using the contact information provided with their order.

Tracking information can sometimes take time to update after a shipping label is created.

Packages Marked Delivered

If tracking shows that a package has been delivered but you cannot locate it, please:

Check the delivery location, mailbox, front desk, parcel locker, household members, or neighbors.
Allow a reasonable amount of time in case the carrier marked the package delivered before final placement.
Contact the shipping carrier regarding the delivery.
Contact JW Fragrances so we can assist where reasonably possible.

A carrier's “Delivered” status is evidence of delivery, but we will review reported delivery problems reasonably and assist with available carrier information or claims where appropriate.

JW Fragrances does not guarantee reimbursement or replacement solely because a customer reports that a carrier-marked-delivered package cannot be located. Any resolution will depend on the circumstances, available evidence, carrier investigation, and applicable law.

Lost Packages

If tracking does not show delivery and a package appears to be lost in transit, please contact us.

We may open an investigation or claim with the shipping carrier.

Please allow the carrier reasonable time to complete its investigation. If the carrier confirms that the shipment was lost, JW Fragrances will determine the appropriate resolution, which may include a replacement or refund, subject to product availability and applicable law.

Damaged Shipments

Please inspect your package promptly after delivery.

If an item arrives damaged, broken, leaking, defective, or incorrect, contact us within 48 hours of delivery.

Please provide:

Your order number
Clear photographs of the product
Photographs of the product packaging
Photographs of the shipping box and shipping label
A description of the issue

Please retain the product, packaging, and shipping materials until the claim has been resolved.

We may request additional information when reasonably necessary to verify the damage or submit a carrier claim.

Verified damaged or incorrect shipments may qualify for a replacement or refund at no additional cost.

Stolen Packages

JW Fragrances cannot control packages after a carrier has completed delivery.

If you believe a package was stolen after delivery, please contact the carrier and, when appropriate, local authorities.

We will provide reasonable assistance with available tracking or shipment information, but replacement or reimbursement is not automatically guaranteed for packages confirmed as delivered by the carrier.

Refused and Undeliverable Packages

Packages returned to JW Fragrances because they were refused, unclaimed, undeliverable, or addressed incorrectly may be subject to shipping and return costs.

If a refund is appropriate after the merchandise is returned and inspected, actual shipping costs that are not recoverable may be deducted where permitted by law.

Order Changes and Cancellations

We will make reasonable efforts to accommodate the request, but an order cannot be guaranteed to be changed or cancelled after processing or fulfillment has begun.

Once an order has shipped, it must be handled according to our applicable return and refund policies.

Multiple Shipments

Orders containing multiple products may occasionally be shipped in more than one package.

If this happens, packages may arrive at different times and may have separate tracking numbers.

Fragrance Shipping Restrictions

Fragrances may be subject to transportation restrictions because many perfumes contain alcohol.

As a result, certain shipping methods, destinations, expedited services, air transportation options, or carrier services may not be available for some orders.

JW Fragrances reserves the right to select or change the shipping service when necessary to comply with applicable carrier and transportation requirements.

Fraud and Order Verification

For the protection of JW Fragrances and our customers, certain orders may require additional verification before shipment.

We reserve the right to delay or cancel orders when we reasonably suspect fraud, unauthorized payment activity, incorrect information, or other security concerns.

If we cancel a paid order, the applicable payment will be refunded.

Contact Us

For shipping questions or problems with an order:

JW Fragrances
Email: info@jwfragrances.com
Website: jwfragrances.com